Cancellation and Refund

Welcome to ZIAVII powered by EN Marketing Private Limited

We at ZIAVII powered by EN Marketing Private Limited work towards attaining 'Customer Delight', - a step further to achieving 'Customer Satisfaction', and thus, we have put forward a very simple and customer-focused cancellation and refund policy.

For Salon and parlour Spa Appointments.

Case 1: When booking is not confirmed: In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 7 Business Days (time taken for refund is subject to the policies of the third party payment gateway)

Case 2: When customers cancel their appointment: If a customer cancels his/her appointment in advance (24 hours before the appointment), then we will be providing full refund. Refer to Case 1 above for refund timeline.

Case 3 : when vendor (Salon owner) cancell the booking then the cancellation should be charge of fee Rs 10. (subject to change).